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[2007-05-29] Web's Key Management Metric: Task Completion
Supposing someone has to visit 20 pages on a website to complete a task, when with better management, they would only have to visit 5. Thus, the more page impressions, the more frustrated customers become.
[2007-05-02] The Dark Side of Blogging: Warnings
There's no question that the blogosphere is on fire. As the flames spread faster than anyone could have imagined, a virtual state of pandemonium has resulted.
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